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Hal's Fone Fiasco
posted: September 16, 2009
This has not been a good week for me. I'm not a particularly spiritual person, but I always keep an eye on my behavior in relationship to my kharma. I try not to kill insects, I treat others as I would like to be treated, I try to be helpful to strangers.  And I'm honest, for the most part.. Having said that, I honestly do not know what I did to deserve this current state of affairs I find myself in.


A little back story. Earlier this month, my wife came over to my studio and called MCI  to have my fax line disconnected. She used the phone on the fax machine on the fax line to make no mistake that this was the line she wanted disconnected. She reiterated the number at least a dozen times. Should have been the end of the story.



On Monday it comes to my attention that my business phone has been disconnected and is playing the message to the effect that "the number you have reached 802-..........is no longer in service". I immediately called MCI and spent about an hour and a half being run around to various rings of hell in the MCI infrastructure. Finally it was determind that the office I really needed to speak with was closed for the day.
The next morning I contacted MCI's executive customer service dept. and explained the problem. I was told it would take from 24 hours to TWO WEEKS to get the matter resolved. Apparently MCI leases local service and the problem is in the local service. A work order has been issued to resovle the problem, but it is not as simple as just flipping a switch. I asked if the message currently playing on my business line could be changed, directing people to my fax line, which by the way, works like a charm. I was told that MCI cannot have two work orders issued for the same line in the pipe line.

The reason for writing this is two fold. First, it feels good to vent. Secondly, if an AD is reading this and perhaps has a huge ad job for me but is perplexed by my disconnected phone. Please call my rep at 212-889-3337. Thank you.

Update: I finally got my business phone back online after 5 days without service. I am presently negotiating with MCI about renumeration.

9 comments
Joe Ciardiello September 16, 2009
Frustrating to say the least Hal and typical of phone companies. On the upside, nobody calls on the phone anymore.
Harry September 16, 2009
I've been there. I disconnected all my land lines in favor of one cell phone which doesn't charge extra for long distance, though they charge for everything else. Joe is right, nobody calls anymore, 90% of my work inquiries come by e-mail and through the rep of course.
David Flaherty September 16, 2009
Oh god. I feel your pain Hal. "Hal, is thing on?" "What are you doing Dave?" "Daisy, Daisy" (kubrick)
Leo Espinosa September 16, 2009
that sucks, Hal! Maybe you've been too good. Remember no good deed goes unpunished! But seen the glass half full I would say that the image up there makes for a great promo postcard.
J.D. King September 16, 2009
"... I try not to kill insects, I treat others as I would like to be treated, I try to be helpful to strangers. And I'm honest, for the most part.>> DU-UH! Earth to Hal! Don't you know by now that only assholes win the brass ring!
Hal Mayforth September 16, 2009
Thanks for the commiseration, fellas. Harry- Unfortunately in this neck of the woods, we can't get cellphone reception at our house. David- I used to introduce myself as Hal, like the computer, until I realized that most of people I was meeting under a certain age didn't know what the hell I was talking about. Leo-Why send out a promotional postcard when you can just slap it up on Drawger? J.D.- I don't buy it and I've got a closet full of brass rings to prove it. I also have a beautiful wife who loves me, three angelic boys, and a phone company that....
Mark Fisher September 16, 2009
Hal, I believe smoke signals work up there. Beer with it. Burnfish
Christoph Hitz September 17, 2009
Clearly the land lines are not priority #1 anymore, how about priority #763892783465251627b ? I hope it's fixed by now.
Zina September 18, 2009
I've been waiting for an update...is it fixed yet?
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